Frequently Asked Questions
Have questions? We’ve got answers.
If you don’t see what you’re looking for, feel free to reach out – we’re always here to help.
💎 Jewelry & Crystals
Are your jewelry pieces handmade?
Yes! All of our jewelry is handcrafted with care, using high-quality metals and ethically sourced gemstones or crystals. Each piece is unique, just like you.
What materials do you use?
We use a variety of fine materials including sterling silver, 14k gold-filled, and natural gemstones. Every material is chosen for its beauty, durability, and energy.
How do I care for my jewelry?
To keep your jewelry looking its best:
- Store in a dry, soft pouch or jewelry box
- Avoid exposure to water, lotions, and perfumes
- Clean gently with a soft cloth
We also include care tips with each order!
Do your crystals have meanings?
Absolutely. We thoughtfully choose crystals not only for their look, but also for their symbolic and energetic properties. You can find their meanings in the product descriptions or explore more in our blog.
📦 Orders & Shipping
Where do you ship from?
We ship from Singapore and the United States. All items are carefully packaged with love and intention.
Do you offer international shipping?
Yes, we currently ship worldwide! Please note that international customers are responsible for any customs or import fees.
How long will my order take?
Processing time is typically 3–5 business days. Shipping time varies by location:
- U.S. orders: 3–7 business days
- International orders: 7–21 business days
You’ll receive a tracking number as soon as your order ships.
Can I rush my order?
If you’re on a tight timeline, send us a message before placing your order. We’ll do our best to accommodate rush requests when possible.
💫 Returns & Exchanges
Do you accept returns?
We want you to love your purchase. If something isn’t right, please contact us within 7 days of delivery.
Returns are accepted on unworn items in original condition. Buyer is responsible for return shipping.
Do you offer exchanges?
Yes – just reach out within 7 days of delivery and we’ll guide you through the process. Custom or personalized items are final sale.
🌿 Floating Lily Blog & Brand
What is the Floating Lily blog about?
Our blog is all about inspiration, zen living, nature’s magic, and crystal wisdom. It’s a peaceful space to recharge, reflect, and reconnect.
How can I stay updated on new releases or blog posts?
Sign up for our newsletter! You’ll get first looks at new collections, blog updates, exclusive offers, and little doses of inspiration right to your inbox.
Do you accept collaborations?
Yes! If you’re a creator, writer, or wellness brand aligned with our vibe, we’d love to hear from you. Reach out via our contact page.
✉️ Still have a question?
We’d love to help.
Contact Us or email us anytime at hello@floatinglily.com
Let me know if you’d like to tailor this FAQ further with specific policies or more technical details.